To Get Help please contact one of the Settlement Agencies below

Settlement Agencies are organizations that support newcomers, including refugee claimants. A Settlement Worker will be able to help you. There are many settlement agencies in your area that will help you.

Image of person seeking asylum in Canada and talking to a professional from across a desk

Settlement Agencies that may be in your region:

 
 

For a full list of Settlement agencies please click the button below. A few have been listed on this page:

 
 
 

MOSAIC

Types of services:

  • Refugee claim process

  • Accessing healthcare, legal aid, and income assistance

  • Free English learning classes

  • Orientation to Canada

  • Other community resources and support services

Housing support:

  • Housing search and housing referral support

  • Connections with landlords, shelters, and transitional houses for refugee claimants

Employment Services:

  • Resume writing and interview preparation

  • Job search support

  • Work permit applications and renewals

  • Employment workshops, job fairs, free certification trainings and employer connections

Mental Wellbeing support:

  • Free one-on-one and group-based mental well-being services

  • Art Therapy sessions

Locations:

ο»ΏVancouver
5575 Boundary Road

Burnaby
5902 Kingsway

Surrey
200A-7134 King George Boulevard

Contact Information:

Phone:
πŸ“ž 604-254-9626 (Reception)

Email:
βœ‰οΈ info@mosaicbc.org
βœ‰οΈ refugeeclaimant@mosaicbc.org

Visit website β†’

 
 
 
 

SOS (ISSofBC)

Settlement Services:

  • Orientation and guidance through the refugee claim process

  • Assistance with filling out government forms

  • Support in accessing health care and legal aid

  • Cultural orientation and adjustment counselling

  • Referrals to employment and language training

  • Connections with local community services and resources


Housing services:

  • Information on the Greater Vancouver rental market

  • Housing search assistance based on client’s needs and budget

  • Connections with landlords and rental building managers


Heath Support:

  • Support for refugees and newcomers living with HIV

  • Creation of wellness plan and information on healthy living

Locations:

ο»ΏVancouver
2610 Victoria Dr.

Surrey
301- 10334 152A St.

Contact Information:
πŸ“ž 604-255-1881
πŸ“ž sos@issbc.org

Visit website β†’

 
 
 
 

Options Community Services

Types of Services:

  • Applying for a work permit and income assistance

  • Navigating the refugee claim process

  • Customized Employment Support for Refugee Claimants

  • Workplace English Conversation Circles

  • Refugee claimants support groups

  • Housing referrals

Locations:

Surrey
#4 13634 104 Ave.

Contact Information:

Phone:
πŸ“ž 604-596-4321

Visit website β†’

 
 
 
 

S.U.C.C.E.S.S

Types of Services:

  • Refugee claim process

  • Legal Aid referrals 

  • Job search, labor market information, connecting clients with employers

  • Community building events, networking opportunities

Locations:

Vancouver
28 W Pender Street

Tri-Cities
#2058 - 1163 Pinetree Way
#200 - 10090 152nd Street

Richmond
200-8171 Alexandra Road


Fort St. John Service Centre
10142 101 Avenue

Contact Information:

Vancouver
πŸ“ž 236-880-1860

Tri-Cities
πŸ“ž 604-468-6069

Surrey
πŸ“ž 236-333-3102

Richmond
πŸ“ž 236-668-3474

Forst St. John
πŸ“ž 250-785-5323 (Ext. 22/25)

Visit website β†’

 
 
 
 

Archway Community Center

Types of Services:

  • Short-term adaptation counselling for both refugee claimants and refugees

  • Personalized employment services

  • Referrals to housing

  • Other settlement needs for refugee claimants

Locations:

Abbotsford
5-32700 George Ferguson Way

Contact Information:

πŸ“ž 778-344-5415 
βœ‰οΈ refugeeClaimants@archway.ca 

Visit website β†’

 
 
 
 

Impact North Shore

Types of Services:

  • Information and referrals for newcomers and refugee claimants in North and West Vancouver

Locations:

North and West Vancouver
207 - 123 East 15th Street, North Vancouver

Contact Information:

πŸ“ž 604-988-2931
βœ‰οΈ office@impactnorthshore.ca

Visit website β†’

 
 
 
 

Kelowna Community Resources

Types of Services:

  • Information and referrals for newcomers and refugee claimants in Kelowna and Okanagan

Locations:

Kelowna
620 Leon Avenue


Contact Information:

πŸ“ž 250-763-8008 ext. 4
βœ‰οΈ immigrantservices@kcr.ca

Visit website β†’

 
 
 
 

Chilliwack Community Services

Types of Services:

  • Information, referrals, and assistance with settlement for refugee claimants

  • Orientation sessions on housing, health care, education, banking

  • Job search

Locations:

Chilliwack
9214 Mary Street

Contact Information:

πŸ“ž 604-393-3251 

Visit website β†’

 
 
 
 

Immigrant and Multicultural Services Society

Types of Services:

  • Language training 

  • Employment services

  • Community connections

  • Women, youth, and child services

  • Need assessment and referrals

Locations:

Prince George/Mackenzie/McBride/Valemount /Vanderhoof 
1270 2nd. Avenue, Prince George

Contact Information:

πŸ“ž 250-562-2900
πŸ“ž Toll Free: 1-877-562-2977
βœ‰οΈ imss.pg@imss.ca

Visit website β†’

 
 
 
 

Victoria Immigrant and Refugee Center Society

Types of housing:

  • Refugee claim process

  • Legal Aid referrals 

  • Work permit application and renewal

  • Housing search support

  • Job search, labor market information, resume support

  • English learning support

Locations:

Victoria/Saanich/Sidney/Oak Bay / Sooke/Westshore/Esquimalt/View Royal:
1004 North Park Street, Victoria BC


Contact Information:

πŸ“ž 250-361-9433
βœ‰οΈ info@vircs.bc.ca

Visit website β†’

 
 
 
 

Central Vancouver Island Multicultural Society

Types of Services:

  • Information and referrals for newcomers and refugee claimants in Nanaimo

Locations:

Nanaimo/Port Alberni/Parksville:
101 - 319 Selby St, Nanaimo, BC

Contact Information:

πŸ“ž 250-753-6911 Ext. 107
βœ‰οΈ blei@cvims.org

Visit website β†’

 
 
 
 

Immigrant and Multicultural Services Society

Types of Services:

  • Support and information about refugee claim process for people inside or outside of Canada

  • Supporting people seeking refugee protection in Canada because of persecution based on sexual orientation, gender identity, gender expression (SOGIE) or HIV status.

Locations:

Vancouver
1170 Bute Street


Contact Information:

βœ‰οΈ info@rainbowrefugee.ca

Visit website β†’

 
 
 

Kamloops Immigrant Services

Types of Services:

  • Settlement & Integration 

  • English Testing & Classes 

  • Children & Family Support 

  • Community Connections 

  • Interpretation & Translation 

  • Cultural Diversity & Outreach 

  • Inclusive Workplace Program 

  • Finding Employment (1-on-1 service)

 

Location:

448 Tranquille Rd, Kamloops, BC V2B 3H2



Contact Information:

πŸ“ž: (778) 470-6101

βœ‰οΈFax: (778) 470-6102

πŸ“žToll Free: 1-866-672-0855

βœ‰οΈEmail: kis@immigrantservices.ca